Policy for protection of personal data of individuals - end users

We strictly follow the rules of personal data protection. We strive to have a site that is easy to use, provides comprehensive information about our products, helps you make informed choices and at the same time ensures that your personal information is well protected.

I. Intoroduction

The activity of the online store "Stork", with address: www.shtarkelcho.com is performed by the company FA Services Ltd., UIC 206052529, registered office and address of management: Dunavtsi, 129 Georgi Dimitrov Str. And the same in the course of the activity processes information, including personal data.

The online store www.shtarkelcho.com is owned by the Company FA Services LTD., UIC 206052529, registered office and address of management: Dunavtsi, 129 Georgi Dimitrov Str. And is managed by the same, according to the provisions of the Protection Act personal data and related legislation, including but not limited to Regulation (EU) 2016/679 (“GDPR”).

This document informs you about the way your personal data is processed as an administrator, as well as your rights. Shtarkelco.com strives to provide you with complete information on its website.

The protection of personal data is our priority. We do not provide or sell personal data to other persons or companies. Exceptions are the cases of providing such information to third parties who are our subcontractors who process information on our behalf and apply our personal data protection standards.

II. Definition of personal data

Personal data is any information related to an identified or identifiable individual (such as e-mail, names, age, date of birth, telephone, PIN, etc.).

III. Collection and use of personal data

shtarkelcho.com collects, uses, stores and processes personal data that the Company needs to perform the provision of services and goods in the e-shop. The provision of personal data by users of the site is voluntary. The data is used to manage the customer profile in the online store and manage the purchases made or wish lists. Personal data can be used for summary inquiries by gender, age and the like for the purpose of formulating a more accurate user profile (s). They can be used for various marketing activities.

The types of personal data that shtarkelcho.com collects are:
When a user opens our online store and the various menus in it, information is received from an information protocol with the following content:

• the website from which you come to us;
• IP address;
• date of the visit;
• time of the visit;
• duration of the visit;
• the user's inquiry;
• the amount of data exchanged;
• type of browser and operating system from which you access;
• location from which you access;

IV. Types of personal data that we process and store

When registering at shtarkelcho.com - name and surname and e-mail;
For online orders - name and surname and e-mail, mobile phone, country, gender, delivery address;
In case of marketing activities and messages received on the basis of subscription - name and surname and e-mail, settlement, address, children, gender, names of children, date of birth of the children;
Upon request in the contact form - name and surname and e-mail;
When issuing an invoice - name and surname, address for invoice, unique civil number, delivery address, e-mail address, means of payment used, amount of payment and product / s, date of purchase. It is possible to request other personal data, which are mandatory according to the requirements of the law.

V. Main activities with users' personal data

The activities in which personal data are used and processed are:

• When managing an account in the online store shtarkelcho.com;
• When executing an order;
• In accounting operations required by law in connection with the recording of purchases and accrual of due taxes and fees;
• Access management for registered users;
• When granting a commodity loan from companies for goods on installment;
• Resolving disputes, resolving complaints and the like;
• Inquiry received by you related to additional information about a product or service;

VI. Use of cookies

Cookies are small text files that are stored on your device.
Cookies are small information files that are stored in your internet browser (data on language used, connection time, web pages visited) or hard disk.
The website uses cookies to facilitate navigation. The following cookies are used:

• Cookies, which allow the use of basic functionalities such as "basket management" and support user identification;
• Customizable cookies, which display already visited pages in a personalized way according to previous sessions, purchases, etc .;
• Advertising cookies that allow you to receive offers from bg on other websites;

Internet browsers have the functionality not to save cookies or to delete them.

VII. Social media

Access to social networks such as Facebook, Google +, YouTube, Twitter and others, provides for separate registration and acceptance of the general conditions of these sites. Your personal data and the way of working with them become the subject of relations between the user and the social network, upon acceptance of their general conditions.

Facebook uses the Social Plugins of the social network facebook.com, which is maintained by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. ("Facebook").

Plugins are recognized by Facebook logos (white "f" on a blue background or "raised thumb") or are awarded the "Facebook Social Plugin". Facebook collects data using these plugins. Users can reach ads on kidso.bg, which are targeted to them based on information collected from Facebook.

Google Analytics is a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files stored on your computer, to enable users to analyze your use of the site. Information about the use of this site obtained through cookies is usually transmitted and stored by Google on servers.

Google AdWords is a remarketing and behavioral targeting service provided by Google. With this service, advertising activities of shtarkelcho.bg are connected to the Adwords advertising network through "cookies". Using the services of Google AdWords kidso.bg does not collect personal data about users.

VIII. Disclosure of personal data

In some cases, shtarkelcho.com may disclose certain personal information to partners who have been assigned a particular service by us, most often related to various marketing activities aimed at consumers. Personal information will be shared by us only for the purpose of developing services and advertising and will not be shared with third parties.

За случаите, в се споделя информация с трети лица, Дружеството гарантира, че е осигурена защита на данните според стандартите за това. Вашите данни се считат за поверителни и за нашите партньори.

In cases where information is shared with third parties, the Company ensures that data protection is ensured according to the standards for this. Your data is also considered confidential for our partners.

Disclosure of personal data is possible under legal provisions, in court proceedings, in litigation or at the request of public and governmental bodies, in case of threat to national security inside or outside the country of residence.

We may also disclose information about you if we find that such disclosure is reasonably necessary to enforce our terms and conditions, or to protect our activities or users. In addition, in the event of a reorganization, merger or sale, we may transfer any and all personal information collected to the third party concerned.

IX. Transfer of personal data to other countries

shtarkelcho.com does not transfer your data to third countries outside the EU.

X. Personal data protection

shtarkelcho.com has taken all measures - administrative, technical and physical measures - to protect personal information from loss, theft and misuse, as well as from unauthorized access, disclosure, alteration or destruction.

When you post personal information or share it in forums, chats and social networks, it is visible to a wide range of users and can be read, collected or used.

All employees at shtarkelcho.com are obliged and trained to protect the confidentiality of your information, as well as to comply with certain standards and security measures. Access to personal data for shtarkelcho.com employees is limited to the extent necessary to perform their duties.

When sharing personal data with third parties - suppliers or subcontractors of shtarkelcho.com, the Company ensures that they provide a level of data protection according to the agreed standard.

XI. Storage terms of personal information

We store your personal information for the period of validity of your registration at shtarkelcho.com. In cases where you have shopped as a guest, we store it until the expiration of your right to return or exchange, or until the end of the warranty period of the goods purchased by you. If the legislation requires other deadlines, we comply and comply with them. According to the type of data and the purposes for which they are collected, a retention period is set, after which the information is permanently deleted.

XII. Your rights in connection with the provision of personal data

You have the following options under the General Data Protection Regulation:

• check the timeliness of your data. They are visible to you after logging in to your account;
• the right to request the correction or deletion of your personal data;
• the right to data portability in a structured, widely used and machine-readable format;
• the right to object to the processing of your personal data;
• the right to refuse the use of your personal data for the purposes of receiving marketing communications through various electronic channels - e-mail, short messages, etc .;
• the right to complain to the Data Protection Commission if you believe that your data protection rights have been violated.

If you wish to exercise your rights in connection with the above, you may contact us at store@shtarkelcho.com.

XIII. Validity of the data protection policy

This policy is long-term. Changes are possible as a result of the introduction of new regulations or laws. Such updates will be published on shtarkelcho.com in a timely manner.

XIV. Contact details

You can contact us at store@shtarkelcho.com.

XV. Data on the competent supervisory authority for personal data protection

Commission for Personal Data Protection, address: Sofia 1592, Blvd. "Prof. Tsvetan Lazarov ”№ 2, tel .: 02 915 3 518, www.cpdp.bg .